Velobet Privacy Policy

Data We Collect

We collect the following categories of personal data when you use velo-bets.uk:

• Identity data: full name, date of birth, gender, nationality
• Contact data: email address, phone number, postal address
• Financial data: payment method details, transaction history
• Technical data: IP address, browser type, device information, login timestamps
• Usage data: pages visited, games played, bets placed, session duration
• Verification data: copies of ID documents submitted for KYC

How We Use Your Data

Your data is used for the following purposes:

Service Provision & Legal Compliance

We process your data to manage your account, process deposits and withdrawals, verify your identity (KYC/AML), and deliver customer support. This processing is necessary to fulfil our contractual obligations to you and to comply with applicable legal requirements.

Responsible Gambling & Fraud Prevention

We use your activity data to identify patterns that may indicate problem gambling or fraudulent behaviour. This allows us to intervene proactively and protect both you and the integrity of the platform.

Marketing Communications

With your explicit consent, we may send you promotional emails, offers, and product updates. You can withdraw consent at any time by using the unsubscribe link in any marketing email or by contacting our support team. We will not send marketing without a valid opt-in.

Cookies

Velo-bets.uk uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are categorised as:

• Essential cookies: required for the site to function correctly
• Analytics cookies: help us understand how users interact with the site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertising (only with your consent)

You can manage or withdraw cookie consent at any time via the cookie settings banner on our site or your browser settings.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

1. Contract performance — to provide the services you have signed up for
2. Legal obligation — to comply with AML, KYC, and regulatory requirements
3. Legitimate interests — to prevent fraud, ensure platform security, and improve our services
4. Consent — for marketing communications and non-essential cookies

Data Retention

We retain your personal data for as long as your account is active, and for a minimum of 5 years after account closure to comply with anti-money laundering and financial record-keeping obligations. Marketing data is held only for as long as your consent is valid. Upon expiry of the retention period, data is securely deleted or anonymised.

Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Payment processors and banking partners (to process transactions)
• Identity verification and KYC service providers
• Fraud detection and cybersecurity providers
• Regulatory and law enforcement authorities (when legally required)

All third-party processors are bound by data processing agreements and are required to handle your data securely.

Your Rights & Contact

Depending on applicable law, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (subject to legal retention obligations)
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with a relevant supervisory authority.

Security

Velo-bets.uk employs industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data in transit, secure data storage with access controls, and regular security audits. While we take all reasonable precautions, no online transmission is 100% secure. We encourage you to use a strong, unique password and to never share your login credentials with anyone.